Dear EZDriveMA Customers,
Due to high call and chat volumes, we are experiencing long wait times.
Please utilize our self-service features available 24 hours a day, 7 days a week on our website and our telephone IVR system.
Did you know you can complete the following transactions online?
- Make payments towards your E-ZPass Massachusetts account
- Pay a Pay-by-Plate invoice
- Open a new E-ZPass Massachusetts account
- Request additional transponders
- Update your account information (i.e., contact information, vehicle information, and payment information)
- Review your account activity (i.e., toll transactions)
- Dispute a transaction
And much more!
Select Customer Service Centers Have Reopened
If you need to visit a Customer Service Center, please review the below list of open locations to make a reservation.
An appointment-only reservation system has been implemented at the Customer Service Centers. We are currently not accepting walk-in visits without a reservation. Appointment reservations can only be made online and available on a rolling basis up to 14 days in advance.
If there are no appointments available, please check back later as appointments may open during business hours.
Select a Location*
Select a location to make an appointment.
27 Midstate Drive
Auburn, MA 01501
Monday, Tuesday, Wednesday, Thursday, Friday: 9:00 AM – 5:00 PM
Appointment Required
Tunnel Administration Building
145 Havre Street
East Boston, MA 02128
Monday, Tuesday, Wednesday, Thursday, Friday: 9:00 AM – 5:00 PM
Appointment Required
Lee Service Plaza
Eastbound on the Massachusetts Turnpike, between exits 3 & 10
Lee, MA 01238
Tuesday and Friday: 7:00 AM – 3:00 PM
Wednesday and Thursday: 11:00 AM – 7:00 PM
Saturday: 9:00 AM – 1:00 PM
Appointment Required
Square One Mall
1201 Broadway, Route 1 South
Saugus, Massachusetts 01906
Monday, Tuesday, Wednesday, Thursday, Friday: 11:00 AM – 7:00 PM
Appointment Required