Customer Service

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Dear EZDriveMA Customers,

Due to high call and chat volumes, we are experiencing long wait times.
Please utilize our self-service features available 24 hours a day, 7 days a week on our website and our telephone IVR system.

Did you know you can complete the following transactions online?

  • Make payments towards your E-ZPass Massachusetts account
  • Pay a Pay-by-Plate invoice
  • Open a new E-ZPass Massachusetts account
  • Request additional transponders
  • Update your account information (i.e., contact information, vehicle information, and payment information)
  • Review your account activity (i.e., toll transactions)
  • Dispute a transaction

And much more!

Select Customer Service Centers Have Reopened

If you need to visit a Customer Service Center, please review the below list of open locations to make a reservation.

An appointment-only reservation system has been implemented at the Customer Service Centers. We are currently not accepting walk-in visits without a reservation. Appointment reservations can only be made online and available on a rolling basis up to 14 days in advance.

If there are no appointments available, please check back later as appointments may open during business hours.

Select a Location*



Select a location to make an appointment.

Due to high call and chat volumes, we are experiencing long wait times.
Please utilize our self-service features available 24 hours a day, 7 days a week on our website and our telephone IVR system.

If you have questions concerning E-ZPass MA or Pay By Plate MA please contact us:

Chat with a Customer Service Representative   Chat with an agent