Walk-in Customer Service Centers Alert

Due to the upcoming inclement weather, all EZDriveMA Walk-in Customer Service Centers will be closed on Monday, January 26, 2026. Please note that the Call Center will remain open during normal hours. If you need assistance with your account, please contact us by phone, chat, or email.

System Maintenance Alert

The EZDriveMA website and phone services will be unavailable beginning Saturday, January 31, 2026 at 2:30 PM until Sunday, February 1, 2026 at 8:00 PM. We apologize for any inconvenience this may cause.

Dear EZDriveMA Customers,

Please utilize our self-service features available 24 hours a day, 7 days a week on our website and our telephone IVR system.

Did you know you can complete the following transactions online?

• Make payments towards your E-ZPass Massachusetts account
• Pay a Pay-by-Plate invoice
• Open a new E-ZPass Massachusetts account
• Request additional transponders
• Update your account information (i.e., contact information, vehicle information, and payment information)
• Review your account activity (i.e., toll transactions)
• Dispute a transaction

And much more!

EZDriveMA Customer Service Centers

All of the EZDriveMA Customer Service Centers are now accepting walk-ins. Please see Customer Service Centers for a list of locations and hours.