Customer Service Centers

Select Customer Service Center Offices Have Reopened

An appointment-only reservation system has been implemented at the Customer Service Centers. We are currently not accepting walk-in visits without a reservation. Appointment reservations can only be made online and available on a rolling basis up to 14 days in advance.

If there are no appointments available, please check back later as appointments may open during business hours.

EZDriveMA has Customer Service Centers located across Massachusetts.

Please Note: all Customer Service Centers are closed for the following holidays: New Year's Day, Martin Luther King Day, President's Day, Patriot's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

27 Midstate Drive
Auburn, MA 01501

Telephone: 1-877-627-7745
Fax: (508) 786-5222
TTD/TTY (Hearing Impaired Phone Line Only): (508) 721-7974

Wednesdays: 9:00 AM – 5:00 PM - Appointment Required
Book Appointment

Handicap accessible

Google Maps for Directions

Tunnel Administration Building
145 Havre Street
East Boston, MA 02128


Telephone: 1-877-627-7745
Fax: (508) 786-5222
TTD/TTY (Hearing Impaired Phone Line Only): (508) 721-7974

Wednesdays: 9:00 AM – 5:00 PM - Appointment Required
Book Appointment

Handicap accessible

Google Maps for Directions

This Service Center can also be reached by public transportation and is located near the Blue Line Maverick Subway Station. Visit MBTA.com for directions using public transportation

Lee Service Plaza,
Eastbound on the Massachusetts Turnpike, between exits 1 & 2
Lee, MA 01238


Telephone: 1-877-627-7745
Fax: (508) 786-5222
TTD/TTY (Hearing Impaired Phone Line Only): (508) 721-7974

Closed Until Further Notice.

Handicap accessible

Google Maps for Directions



Ludlow Service Plaza,
Westbound on the Massachusetts Turnpike
Service Area Access Road
Ludlow, MA 01056


Telephone: 1-877-627-7745
Fax: (508) 786-5222
TTD/TTY (Hearing Impaired Phone Line Only): (508) 721-7974

Closed Until Further Notice.

Handicap accessible

Google Maps for Directions



Natick Service Plaza, Eastbound on the Massachusetts Turnpike at Mile Marker 117
Natick, MA 01760


Telephone: 1-877-627-7745
Fax: (508) 786-5222
TTD/TTY (Hearing Impaired Phone Line Only): (508) 721-7974

Closed Until Further Notice.

Handicap accessible.

Google Maps for Directions

Inside the Square One Mall
1201 Broadway, Route 1 South
Saugus, Massachusetts 01906


Telephone: 1-877-627-7745
Fax: (508) 786-5222
TTD/TTY (Hearing Impaired Phone Line Only): (508) 721-7974

Closed Until Further Notice.

Handicap accessible.

Google Maps for Directions